Voice menu IVR

This system previously recorded voice messages, served as the routing of calls within call-center, taking advantage of information entered via the client tone set.

The voice menu - an important component of the success of call-centre. Correctly chosen combination of musical accompaniment, voice narration and used vocabulary creates a favourable impression of the call to the organization.

Routing performed using the voice menu, to ensure proper loading operators products and services company.

Examples of messages:

Routing performed using the voice menu, to ensure proper loading operators products and services company.

  • Hello! You call the company ABC-com. Click:
    • 1 - If you want to know about rates and conditions of connection;
    • 2 - If you want to specify the details of their payments;
    • 3 - To learn about the state of its accounts;
    • If you want to fax - just click on START his fax machine. Thank you!
  • Hello! Dial an internal number within the tone mode, or wait for a response operator.
  • Example voice menu:

An important component of Voice menu for call-centre is also the interactive part. In such a scenario, each caller is connected with a free operator, and if all operators are busy, hears about this message with a request to wait on the line and information on its serial number in the queue.

Our services:

Recorded voice for corporate autoresponders and automatic;

Making sound content for call-centres and interactive voice response systems, voice menu;

Installation of the voice menu to your PBX.

In order take over the work of leading professional broadcasters, including the English-speaking announcer - native speakers. The list is in the-art studio equipment.

A post-escorts order - rapid changes and improvements in the sound after the acceptance of the draft.

Orders are accepted to work as a "turnkey": Record Voice + assembly plant on your PBX as well as the fulfilment of these works, for example, only narrating voice recording.